Frequently Asked Questions

Please see below for our answers to your questions, alternatively ask a new question using the button and we'll add the response to the list.

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Click on the questions below to view our answers

How do I check the balance on my gift card?

You can check your balance at any time by visiting the gift card pages on our H.Samuel and Ernest Jones websites.


Ernest Jones

All you need to enter is the 19 digit card number and the PIN code which you will find under the foil strip on the reverse of the card.

Alternatively pop into one of our stores and ask on of the team to check your balance at the till.




How much can I load onto a gift card?

The maximum value you can load onto a gift card is £2500. You can use this as part or full payment for items. Any remaining funds left on the card will be saved until you next  use the card.

Cards expire 24 months following non consecutive use. Use can be when you spend on the card or check your balance. Balances can be checked online at or

Alternatively you can ask for a balance check in any of our stores. 



Where can I find your UK store websites?

All our websites can be accessed by clicking on the logos in the Our Brands section of this website.

Alternatively click on the links below:


Ernest Jones



Where can gift cards and vouchers be spent?

If you have purchased a branded H.Samuel or Ernest Jones gift card you will be able to purchase in that particular store or on the website (H.Samuel and Ernest Jones only). 

If you have ordered our multi-fascia corporate vouchers, these can be spent in any of our stores across both brands within the UK.

Our Eire Euro vouchers can be spent in H.Samuel or Ernest Jones stores in Ireland.

If you have any questions please get in touch


How do I place an order?

There are several ways to place an order with the Rewards team but first we need to know the details of your requirement.

If you would like advice or stock checks for particular items you have in mind, call our Rewards team and they will be able to advise and help you.

 Please visit our Contact Us page or call 0800 954 0557


What type of products can be ordered for gifts?

You can choose anything from our vast collection of luxury jewellery and prestigious watch brands. There is also a wonderful range of gifts and collectibles.

Alternatively you can order gift cards for H.Samuel and Ernest Jones. If you're not sure which gift card to choose, we also offer paper vouchers which will give your employees the flexibility to shop at any of our store brands.

For those urgent rewards or incentives, try giving an e-gift card which is delivered straight to the recipients smart phone, tablet or PC.

Please use our Contact us page to speak to a member of our Rewards team today.


Where can I find more information about Signet Jewellers?

You can find an overview of our group on the Our Company page or alternatively visit: Signet Jewelers


Can purchases be made using only a card number without the pin?

If you are shopping in our stores our teams will process your payment using your gift card. There is no need to use the PIN number in this case.

If you are shopping online you will always need to use the PIN number to complete your payment.


Where can I find the access code or PIN number so I can make purchases online?

To make purchases at H.Samuel and Ernest Jones websites you will need to enter a PIN number from your gift cards. 

On a physical gift card this is located under the foil strip on the reverse of the card.

On e-gift cards the PIN number will be shown on the certificate you receive, just below the "verify balance" link.




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Contact Us

If you have any queries or questions we are happy to help. Please click on the link below to find our contact details.

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Gift Cards & Vouchers

Gift the gift of choice with a gift card or voucher