Validation

We offer a complete valuation of jewellery and watches and we work alongside you to ensure we adopt the right approach which aligns with your business.

Building relationships

Our safeguarding processes are thorough from the very beginning, there is always one member of our team who will speak to each customer throughout the whole of their claim. 

We listen and talk with the customer about what has happened and we get to know them so we can understand their situation and the jewellery or watch items which have been lost, stolen or damaged.

We are straightforward and keep customers informed throughout the process of their claim. Therefore it's important for us to make sure we have enough information to be able to complete a validation straight away.

We will accurately validate each item and explain how the settlement value has been reached.

Case Handler on phone

Identifying fraud

We know that fraud can be difficult to identify and we have trained our teams to use techniques which combine together to assess whether there is a concern or risk regarding a claim. We work alongside you to ensure we adopt the right approach to fraud which aligns with your business. Our fraud identification involves a multi-layered approach:

  • Conversations with your customer

  • Questions we ask and answers received

  • Training in conversational management

  • Our knowledge of jewellery

 

Learn about our team

We know every customer has a story to tell, read about out how our team responds and engages with the people we speak to.

Read our case studies

Contact Us

If you have any queries or questions we are happy to help. Please click on the link below to find our contact details.

Get in touch with us