Our safeguarding processes are thorough from the very beginning, there is always one member of our team who will speak to each customer throughout the whole of their claim.
We listen and talk with the customer about what has happened and we get to know them so we can understand their situation and the jewellery or watch items which have been lost, stolen or damaged.
We are straightforward and keep customers informed throughout the process of their claim. Therefore it's important for us to make sure we have enough information to be able to complete a validation straight away.
We will accurately validate each item and explain how the settlement value has been reached.
We know that fraud can be difficult to identify and we have trained our teams to use techniques which combine together to assess whether there is a concern or risk regarding a claim. We work alongside you to ensure we adopt the right approach to fraud which aligns with your business. Our fraud identification involves a multi-layered approach: