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Fulfilment

We also offer a fast and efficient fulfilment service in order to provide your customers with their settlement as soon as possible

Signet insurance replacement cards

For a fast route to settlement, we offer:

  • A physical Signet insurance Replacement Card which is sent by post directly to the customer's home address or local store
  • An e-insurance Replacement card is delivered to the customer's PC, tablet or smart phone within 30 minutes from authorisation

Where to spend

Both card types can be spent in H.Samuel and Ernest Jones stores. With over 450 stores across the UK there is always a local store nearby.

It is also possible to spend the Signet Insurance Replacement cards online at either

  • hsamuel.co.uk
  • ernestjones.co.uk

We treat everyone fairly and so there are no restrictions for purchase of nationally discounted or sale items.

​Personal service

To ensure your customers continue their journey with us to find the perfect items, we can arrange personal consultations in store with our jewellery professionals. 

Direct product replacement

Items can be ordered by our teams and delivered directly to the customer's home or nearest store. As soon as we know exactly what the customer wants our teams work quickly to order the item and have it delivered. 

The ongoing journey

No matter how a claim has been settled we always call the customer following their claim to check they have received their cards or items and to see if there is any further help we can provide in the form of store or product information or to book a consultation. We are with you all the way.

How did we do?

If you have spoken to us about an insurance claim for jewellery, we'd love to hear from you. If you have a moment, please fill out our short survey by clicking on the link below:

Feedback survey

Learn about our team

We know every customer has a story to tell, read about out how our team responds and engages with the people we speak to.

Read our case studies