Our technical validation service embraces a conversational approach which is based on the sense of that human touch. This means we consistently engage and interact with every customer person to person (jeweller to customer).
We validate: rings, diamonds, gemstones, watches, jewellery, metals, Asian gold, gifts and collectibles, antique and secondhand jewellery. From the very beginning of the journey there is a single point of contact for each customer, a person to talk to, a person to listen.
We build a relationship with each customer, so they know who to speak to and who will be helping them. We start from a place of confidence and care.
We understand and respond to what the customer really wants from their claim. Whether complete case ownership, an efficient and timely service, or a more measured and considered approach to how the case is managed, we will always helpfully explain and guide them through each step.
Alongside our wide range of replacement options we can also co-ordinate settlement through completely different products or services.
Our warm and friendly approach truly supports the customer through their settlement journey and beyond with a broad range of after sales services.
We also offer a fast and efficient service to immediately provide a physical Signet Insurance Replacement Card or a digital e-insurance card straight to your customers.
The Signet Replacement Cards can be spent in any of our stores or online at: H.Samuel and Ernest Jones.
To ease the customer journey we have made replacing jewellery something to look forward to, and only short a step away from the first notification of loss.