Our Insurance Expertise

We use our expertise to enhance our customers' experiences and add a little sparkle to their personal stories.

Our expertise

Our people are the foundation upon which we build our ability to connect with customers.

We talk to our customers using conversational techniques to build rapport, collate information and then assist with settlement so we can support our customers well beyond the completion of the claims. 

We deliver a responsive and communicative customer experience as expert jewellers, with a confidence in our service from a long heritage within the industry.

We invest in our team and our service to you.

Our training

We are committed to the professional development of our team and we invest in them so they are able to execute each claim journey with a trusted level of expertise. Our team have all completed courses and qualifications at the following institutions:

National Association of Jewellers (NAJ)

Chartered Institute of Insurers (CII)

Birmingham Assay Office 

Social responsibility

We take our moral, ethical and social obligations seriously. We are a founding member of the Responsible Jewellery Council, a member of the World Gold Council and World Diamond Council.

We have developed the Signet Responsible Sourcing Protocol in response to the Dodd Frank Act which ensures gold, tungsten and tantalum are sourced from conflict-free areas.

We also have a formal governance framework with Social Ethical and Environmental principles and policies.

Our jewellery and watches

Our heritage encompasses our dedication to producing and developing beautiful, exclusive products, from fashion ranges to the most prestigious items or brands. We hold one of the widest ranges to fulfill our customers dreams and create lasting joy.

All our pieces help to represent those special occasions and emotional moments we experience in order to celebrate life and express love, creating cherished memories for generations to share.

How did we do?

If you have spoken to us about an insurance claim for jewellery, we'd love to hear from you. If you have a moment, please fill out our short survey by clicking on the link below:

Feedback survey

Contact Us

If you have any queries or questions we are happy to help. Please click on the link below to find our contact details.

Get in touch with us