At Signet Connect we live by our words and support every customer along each step of their claim journey. Our dedicated Claim Handlers are not only trained to validate and assess precious pieces of jewellery, but they also understand loss and know the true value of the human touch, especially in times of emotional distress.
Being at home during a burglary is deeply upsetting and traumatic, as one customer described when she was contacted by one of our most experienced handlers following her ordeal.
From that first call, we let her know what our role in her claim would be and promised to support her throughout. We listened to her story, offered comfort and were patient as she helped us progress her claim for her wedding, engagement and signet rings that were stolen from her home.
After resolving the claim and providing the customer with the means to replace her rings, she kindly contacted Signet Connect to thank us for our help;
“I was upset and dreading the ordeal but I could not have had a more understanding handler. At a difficult time she was amazing far exceeding my expectations. I was dealt with, with such kindness and sensitivity I can only say thank you”