There has been significant changes across the insurance industry with a renewed focus on customer choice. Signet Connect has strategically evolved to offer a suite of solutions which enables the customer to choose when making a claim for lost, stolen or damaged jewellery.
However there are occasions where going above and beyond is the only way to resolve a claim.
When speaking with an an elderly claimant we identified that the customer was unable to visit our stores to choose her replacement item. It was clear how important it was to the customer to be able to select the item she really wanted from the range we offered in our stores.
We listened carefully to the customer in order to establish her taste and preferences and handpicked a wide selection of product images for the elderly customer to view at home.
The customer was delighted and ordered her choice from the selection provided.
This particular customer took the time to write to us, detailing the excellent customer service she had received and how well we had interpreted her taste and choice in jewellery.
It is these stories which tell us that our human touch in times of distress really means something to the customers we engage with.