Strategic and dynamic business leader, focusing on the development and evolution of the Insurance, Reward and Customer divisions of Signet Connect.
Manages key insurance accounts evaluating new business from within the existing client framework. Development and growth of the retail Interest Free Credit and Warranty proposition for Signet.
Delivers with his teams the claims solution to insurance policy holders via replacement, validation and settlement services and the response and engagement to all customer enquiries, ensuring ownership of each customer journey.
Focuses on strategic brand and marketing development for the division and drives new business partnerships across reward and recognition programmes, while growing the gift card market through a wide range of benefit, cashback and incentive platforms.